5 Star Google Review
"I had the dreadful experience of my SUV breaking down on I-75 north in Kentucky near the Ohio borderline in August. I had just buried my Dad in Georgia so my spirits was at an all time low. I contacted AAA and Taylor Truck & Auto Repair answered the call. It happened to be Timothy the owner who was operating the flatbed. He was professional and you can tell right off the bat that he took pride in his business. He explained that he could not tow us into Dayton Ohio because he had a huge tow job that he had to complete with one of the heavier towing vehicle and only he could do it. He told us that he called one of his guys in to complete our journey into Dayton to bring my vehicle there for repairs.
He brought us to his base and I have a good understanding on how the tow business works so his explanation was reasonable to me. His wife made us feel like we’re at home. His operator showed up in a very timely fashion to complete my tow to Dayton and he too was a professional. I found him to be very likable chap with a great personality during my ride to Dayton. It’s no fun having vehicle troubles on the road and especially when I was so far from home but Taylor Truck & Repair made a dreadful experience go much much easier for me and my mother. It’s great to know that Timothy and his wonderful crew is out there to help out distressed motorists. Thank you Taylor Truck & Auto Repair may you continue to have success in your business. Happy 2019!!!!"
- Eddie Grant
"I am the Safety Coordinator for Transco Lines, Inc. out of Russellville, Arkansas. Our Unit 88019 was one of several involved in this accident on January 4, 2018. The Boone County Sheriff’s Office dispatched Taylors Truck and Auto Repair to tow our truck and trailer to their lot as our driver and co-driver were injured.
Truck and Auto were the most professional and helpful towing service I have had the pleasure of dealing with in a very long time. They offered to take our drivers to the hotel, they took our truck to the shop to have it looked at even though they felt the truck sustained no damage and to have the ECM downloaded. They hooked up their own equipment to the trailer at the lot so our insurance adjuster could inspect the unit and assure everything was working properly on it. They agreed to tow the trailer to a repair facility nearby and only charged $50.00 for doing so. As the weather was not conducive to moving the truck, he waited until Monday to move it but only charged storage for 1 day when they could have charged for 3 days.
It is not common to hear positive feedback on businesses these days and wanted you to know, you should be proud to have this company on your dispatch rotation."
-Lois Palmer 01/09/18
"I called AAA for advice regarding transport of a purchased truck. AAA gave me Taylors details and I called. I am usually a skeptical person and look for the snag in deals. Taylor's were wonderful from the initial phone call and the many follow up questions. They picked the truck up, delivered it and kept every word of the deal. In this day and age a company that does what is says is a rarity. I would not hesitate to call again, and would definitely use their services again. I don't leave feedback reports usually, but this one I had to. Very Impressed, very thankful, perfect !"
-Paul Tyrer, 5/18/18, 5-star Google review