"I am the Safety Coordinator for Transco Lines, Inc. out of Russellville, Arkansas. Our Unit 88019 was one of several involved in this accident on January 4, 2018. The Boone County Sheriff’s Office dispatched Taylors Truck and Auto Repair to tow our truck and trailer to their lot as our driver and co-driver were injured.
Truck and Auto were the most professional and helpful towing service I have had the pleasure of dealing with in a very long time. They offered to take our drivers to the hotel, they took our truck to the shop to have it looked at even though they felt the truck sustained no damage and to have the ECM downloaded. They hooked up their own equipment to the trailer at the lot so our insurance adjuster could inspect the unit and assure everything was working properly on it. They agreed to tow the trailer to a repair facility nearby and only charged $50.00 for doing so. As the weather was not conducive to moving the truck, he waited until Monday to move it but only charged storage for 1 day when they could have charged for 3 days.
It is not common to hear positive feedback on businesses these days and wanted you to know, you should be proud to have this company on your dispatch rotation."
-Lois Palmer 01/09/18